just stopped at 16% back –up for over three hours. He said he remove the battery and inserted it again, but the problem software update page still remain on screen. I quickly instructedhim to give me a couple of minutes, while I ran a check on his Device.
This problem normally occur during upgrade process for BBusers. It is good to upgrade your OS but in some cases, itmay hang and refuses to change percentage. Should in case you find yourself in this mess,this is what you should do:
Restart your devicein Safe mode and revert the upgrade. It will immediately restore your back up files back to the initial
Safe mode is designed to allow troubleshooting or remove any unwanted applications and can
also be used to prevent third-party applications from running automatically when starting the BlackBerry smartphone.
To start-up a BlackBerry smartphones running BlackBerry Device Software 4.6 to 5.0 inSafe Mode,
complete the following steps:
1.Remove and reinsert the BlackBerry smartphone battery.
2.When the red LED (Light-Emitting Diode) goes out, press and hold the Escape key until the loading screen appears then release the Escape key.
3.When the BlackBerry smartphone boots up theSafe Modedisclaimer listed below appears, clickOKto dismiss the disclaimer.
To start-up a BlackBerry smartphones running BlackBerry® 6 and BlackBerry® 7 to 7.1 inSafe Modecomplete the following steps:
1.Remove and reinsert the BlackBerry smartphone battery.
2.Once the loading bar is displayed on the screen of the BlackBerry smartphone, press and hold theEscapekey until you hear beeping or the loading bar completes then release theEscapekey.
3.When the BlackBerry smartphone boots up theSafe Modedisclaimer listed below appears, clickOKto dismiss the disclaimer.
Note:The Escape key is the key with a curved arrow that is located on the right side of the trackpad / trackball.
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